Using AI for Customer Experience in SaaS Platforms: Practical Use Cases & Tools
Why Customer Experience Is a Make-or-Break Factor for SaaS Companies According to Gartner, customer experience has overtaken price and product as the primary competitive differentiator in digital markets. SaaS companies operate in a brutally competitive landscape where a single friction point during onboarding can trigger churn. Slow support responses push users toward competitors. Generic product … Read more